SuperOps is a cloud-based platform that combines PSA and RMM into a single system – service desk, contracts, time tracking, endpoint monitoring, and patching all under one roof.
It is a deliberately different approach than combining two specialized tools. You get one system to learn, one less integration to maintain, and one vendor to keep track of. For many businesses, that is exactly what is needed.
Why MSPs choose SuperOps
One system instead of two. Tickets and devices are connected without anyone needing to build or maintain a link between them.
Fast setup. You can be up and running without a long implementation project, which is especially noticeable for smaller teams where no one has the time to project manage a system migration alongside daily operations.
Modern interface. Low barrier to entry for new technicians and less time spent on training.
Less administration. One vendor, one invoice, one support contact.
Built-in automation. Recurring tasks in both ticket workflows and operations can be automated without additional tools.
SuperOps features
Service desk and ticket management. Tickets, SLAs, and customer communication in a unified workflow.
Contracts, time, and billing. Contract types, time tracking linked to tickets, and documentation for invoicing.
Project management. Planning and follow-up of major initiatives.
Endpoint monitoring. Server and client monitoring with alerts.
Patching and remote access. Updates and remote support from the same platform.
Documentation. Runbooks and knowledge base articles linked to customers and devices.
Asset and customer inventory. Overview of what exists and who has it.
SuperOps or HaloPSA and NinjaOne?
We deploy both setups, so here is a straight answer instead of a sales pitch.
Choose SuperOps if you are a smaller or growing MSP, prefer one system over two, value quick onboarding and low administration, and have straightforward contract models.
Choose HaloPSA together with NinjaOne if you need depth in your contract, pricing, and billing models, have complex customer structures or many contract types, want the ability to replace one component without changing the entire setup, or have specific requirements for data storage and deployment.
Neither path is wrong. They suit different businesses, and the difference is usually more about how you run your business than which feature list is the longest. Get in touch and we will review your situation – we gain nothing from steering you in the wrong direction.
We are a distributor
MSP Nordics distributes SuperOps in the Nordics. The fact that we also distribute Halo and NinjaOne is an advantage for you, not a conflict of interest: we can compare the setups based on what your business actually looks like, since both are in our portfolio.
We assist with licensing, setting up contract models and workflows, and migration from your current system. Support in Swedish, Norwegian, Danish, and English.
Frequently asked questions about SuperOps
How much does SuperOps cost?
SuperOps is licensed per technician, with add-ons based on the number of managed devices. Pricing depends on the setup and contract length. Get in touch and we will calculate a quote for your specific situation.
Does SuperOps replace both our PSA and RMM?
Yes, that is the whole point of the platform. Whether it is the right fit for you depends on the complexity of your contracts and customer structures – we are happy to review that with you before you decide.
Can SuperOps be integrated with our other tools?
Yes. There are integrations for documentation, security, and automation tools, including Hudu and Rewst, as well as API support.
Is SuperOps suitable for larger MSPs?
It can be used in larger organizations, but the more complex your contract models and customer structures are, the more often the choice falls on HaloPSA. We will let you know if we see that being the case for you.
Can we migrate from our current system?
Yes. Customers, contracts, assets, and ticket history can be migrated. We will go through what is actually worth bringing over.
