Hudu is a documentation system for MSPs and IT teams. Customer environments, systems, networks, accounts, and procedures are gathered in one place, with clear connections between assets, users, and services.
Everyone knows IT documentation is necessary. The problem is rarely writing it—it’s keeping it up to date. Documentation that isn't updated becomes untrustworthy after six months, and then it stops being used.
Hudu’s answer to that is integrations. Customers, locations, users, and devices are automatically synced from your PSA and RMM, so the core data stays alive without anyone needing to maintain it manually.
Why MSPs and IT teams choose Hudu
Documentation stays current. Synchronization from PSA and RMM ensures that assets and customer data are updated automatically.
The right context for every ticket. Technicians can see the customer's environment, dependencies, and procedures without searching through three different systems.
Less reliance on individuals. Knowledge that would otherwise be stuck in one person's head becomes available to the entire team—which is most noticeable the day someone leaves.
Secure handling of sensitive information. Roles, permissions, and MFA control who sees what.
Traceability. Version control and audit logs show what has been changed, when, and by whom.
Features in Hudu
Centralized documentation. Customer environments, systems, networks, and procedures, all gathered and searchable.
Asset and relationship management. Connections between assets, users, and services that show how everything is linked together.
Knowledge base. Procedures and guides with a powerful search function.
Access control. Roles, permissions, and multi-factor authentication.
Version control. History and audit logs for all documentation.
Integrations. Synchronization with PSA and RMM systems, including HaloPSA, NinjaOne, and SuperOps.
API support. For custom-built requirements.
Hudu in a larger tech stack
Hudu is built to sit at the center of your systems rather than alongside them. With HaloPSA or NinjaOne as the source, customer and device data are kept updated automatically, and with Rewst, documentation can also be updated as part of automated workflows – for example, when a user is onboarded or offboarded.
When the chain is connected, documentation stops being an administrative burden and starts being something technicians actually open.
We are a distributor, not a reseller
MSP Nordics distributes Hudu in the Nordic region. We assist you with licensing, setting up structures and templates, and configuring integrations with the systems you already use.
That part is worth getting help with. A documentation system set up without a well-thought-out structure becomes an archive instead of a working tool, and it is significantly harder to fix later than to do it right from the start.
Support in Swedish, Norwegian, Danish, and English.
Frequently asked questions about Hudu
How much does Hudu cost?
Hudu is licensed per user. The price depends on the number of users and the contract length. Get in touch, and we will calculate a quote for your specific situation.
Can Hudu sync with our PSA or RMM?
Yes. There are integrations with platforms such as HaloPSA, NinjaOne, and SuperOps that automatically sync customers, sites, users, and devices.
Can we migrate from our current documentation system?
Yes, documentation and assets can be migrated. We will review what is worth keeping together—a migration is often a great opportunity to declutter.
Is it secure to store passwords in Hudu?
Hudu has built-in management for sensitive data with permission controls and MFA. For organizations with higher requirements for identity and access management, Hudu is often combined with a dedicated password manager.
Is Hudu suitable for internal IT departments?
Yes. The platform is built with MSP needs in mind but works just as well for an IT department documenting its own environment.
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