Nordlo is one of the Nordic region's most expansive IT providers, operating in Sweden and Norway with a clear ambition to be the leading local player in managed IT services. The company has a turnover of around SEK 2.5 billion and roughly 1,000 employees across Sweden and large parts of Norway, with an offering that spans cloud and infrastructure, security, digital business development and the modern workplace.

With rapid growth, a broad service portfolio and customers who set high expectations on delivery quality, Nordlo's IT operation has to maintain a consistently high standard – every day.

The challenge

Nordlo's growth placed the IT organisation in front of a complex task: building an IT delivery infrastructure capable of handling increasing volumes, more customers and greater complexity – without losing quality or expanding headcount at the same rate.

Processes needed structuring, documentation needed strengthening, and security work had to be raised to a level that meets the demands of large, exacting customers. In parallel, there was a strong drive to stay at the forefront of AI and automation – not as a future project, but as an integrated part of delivery today.

The solution

MSP Nordics and Nordlo began a broad collaboration covering the full breadth of a modern IT provider's needs. We carried out a combined analysis and designed a prioritised programme in which the parts reinforce one another.

Monitoring and management of customer IT environments was structured to give Nordlo full control and a proactive operating model. Planning and business processes were streamlined to free up resources and create a clearer flow through the organisation. Documentation was built on a structure that keeps information available and up to date, regardless of who needs it.

Security work was strengthened with a comprehensive approach that meets the demands of customers, regulation and the modern threat landscape. AI and automation were integrated as active parts of delivery, with intelligent workflows and automated actions that raise quality and shorten response times.

The results

• 37% more efficient service management through standardised processes and automation
• More than 5,000 users and customers managed within shared processes
• 42 integrations and workflows streamlined
• 28% shorter onboarding for new customers

Nordlo now has an IT delivery that is scalable, structured and ready to support an organisation in continued growth. Security is stronger, processes more consistent, and AI and automation are integrated parts of how Nordlo works and delivers value to its own customers.

The partnership is long-term and designed to grow at the same pace as Nordlo.

Areas of expertise

Automation · Documentation · Monitoring and management · Planning and business systems · Security · AI