About the role
We are looking for a support technician who wants to work close to both the technology and the people using it. You support our customers in the solutions we distribute across the Nordic market – from ticketing and ITSM platforms through to monitoring, security and backup.
The role is broad. One day you help a customer get a workflow behaving as intended; the next you run an implementation from setup through to handover. You are also involved in evaluating new solutions before we bring them into the portfolio.
The essentials
- Location: Solna, Stockholm – on site
- Scope: Full-time, permanent
- Start date: 1 September 2026
- Salary: SEK 30,000–40,000 per month
- Closing date: 31 December 2026 – we review applications on a rolling basis
Responsibilities
- Support systems across ITSM, PSA, RMM, cybersecurity, storage and backup
- Run and own customer implementations, from setup to handover
- Carry out technical projects end to end, with a focus on delivery and customer satisfaction
- Support the sales team with technical expertise in ongoing deals
- Stay current with developments in IT operations and security
- Take part in evaluating new products for the Nordic market
Qualifications
- Relevant education or work experience within IT
- Experience of technical support and system administration
- Experience of customer support or helpdesk work, and an understanding of ITIL-based ticket handling
- Good knowledge of Microsoft 365 and SharePoint
- The ability to run IT projects independently
- Strong customer-facing and interpersonal skills
- Fluent Swedish and English, spoken and written
- A driving licence
Nice to have
- Experience of HaloITSM or HaloPSA
- Experience from an MSP or an internal IT department
- Knowledge of automation or scripting
- Norwegian or Danish in addition to Swedish
About MSP Nordics
We are a Nordic IT distributor. We deliver licensing, implementation and ongoing support to MSPs and IT departments in Sweden, Norway, Denmark, Finland and Iceland.
What separates us from a reseller is that we hold direct agreements with the vendors, have our own technical expertise in house and are responsible for their partner networks in the Nordics. We carry several vendors in each area rather than representing just one, and every product we take on has been tested and vouched for by someone here.
Within ITSM we are the Nordic region's most experienced and largest distributor and implementation partner for HaloITSM. For you as a technician, that means you will see the platform at a depth few others in the Nordics get to.
Why you should apply
- Breadth from day one. You work across several platforms spanning ITSM, PSA, RMM, security and backup – not a single product.
- Real implementations. You own projects yourself rather than simply taking tickets from a queue.
- Short decision paths. We are a small team in Solna with an open culture and fast decisions.
- Development that actually happens. Certifications and training are part of the job, not something you fit in on your own time.
Frequently asked questions
When does the role start?
1 September 2026. We are recruiting now and review applications on a rolling basis, so do not wait to get in touch.
Which systems will I work with?
Primarily ticketing and ITSM platforms, but also monitoring, security tools, documentation and backup.
Do I need to know HaloITSM already?
No. We will train you. Existing experience of the platform is of course a plus.
How much customer contact is there?
A great deal. You work from the office, remotely and on customer sites.
Is the role on-site or remote?
On site at our office in Solna, with elements of remote work and time at customer sites.
How to apply
We review applications on a rolling basis, so apply as soon as you can. Send your CV and a few lines about yourself to info@mspnordics.se.
If you have questions about the role before applying, you are welcome to get in touch at the same address.
