We at MSP Nordics are now looking for a full-time support technician to support our customers in the solutions we distribute in the Nordic market.
The role offers great opportunities to develop your technical skills and build expertise in IT operations, problem solving and systems management. If you enjoy working with both people and technology, this is a great chance to grow and develop with a young, modern and confident employer who thinks long term.
About the role
In this exciting role, you will work on a wide range of tasks and play a central role in our day-to-day operations. You will have the opportunity to work in a dynamic environment, support employees with technical solutions in ongoing sales projects, and help customers implement and support them in our distributed products.
As a support technician, you will be a key resource for the company's customers, where you will be responsible for delivering both technical support and advice to our customers. You will most of the time work together with colleagues in the office, but also outside with clients and remotely to ensure that their IT environments are optimized. The service offers a mix of technology and business thinking, where you are also part of the process of evaluating new solutions to deploy for the Nordic market.
Duties
- Support systems such as PSA, ITSM, RMM, Cybersecurity tools, storage, backup etc.
- Operate and own implemetations of our products with our customers to ensure their success.
- Carry out engineering projects from start to finish with a focus on customer satisfaction and delivery.
- Ensure that customers have a secure and stable IT environment.
- Be proactive and stay up-to-date on the latest trends in IT operations and security.
- Support the purchase of new solutions and contribute with strategic thinking in the industry.
Qualifications
We would love for you to have:
- Relevant education or work experience in IT.
- Experience in IT, focusing on technical support and system administration.
- Experience in customer support/helpdesk in IT and knowledge in ITIL process flow (case management).
- Solid knowledge of Microsoft 365 (M365) and SharePoint.
- Ability to run and manage IT projects independently.• Good customer-oriented skills and social competence.
- As a person, you are responsible, driven, solution-oriented, collaborative, curious and have an eye for detail.
- Fluent in Swedish and English in both speech and writing.
- B driver's license.
Why should you search?
This role offers you an opportunity to develop in a dynamic environment where technology and business acumen go hand in hand. You will have a major impact on customers' IT strategies while working in a team that values innovation and quality. We are a small dedicated team based in Stockholm with a work environment that is open, innovative and entrepreneurial. We strive to have a culture based on self-drive, flexibility and willingness to cooperate among our employees. We have short decision-making paths and our work environment is characterized by dedication and high service. With us you get the opportunity to work with the most attractive solutions on the market.
We apply continuous selection, so submit your application as soon as possible!
About Us
MSP Nordics is the modern, innovative and emerging distributor of world-class IT solutions. Our ambition is always to be independent and offer the best solutions on the market to help our customers streamline their operations with smart business-critical systems and IT security. With our products, IT teams can automate, manage and remediate tasks using modern, intuitive platforms to improve the efficiency and profitability of their organization. Our products and partners support thousands of IT departments around the world.
